Effective October 3, 2026. This policy applies to every order placed on this website. It is operated by Raise Vibrations Ventures LLC ("LeakFree", "we", "us").
Changed your mind right after ordering
You can cancel your order within 15 minutes of placing it, as long as it has not been fulfilled yet, and we refund you in full. Email us right away at evoke-repair-kept@duck.com with your order number. After that your order may already be on its way, and the return rules below apply.
Returns for a refund within 30 days
You can return items for a full refund of the item price within 30 days of delivery. Items must be unused, unworn and unwashed, and they must come back in their original packaging.
Because this is underwear, we cannot take back items that have been worn or washed. This is a hygiene rule that protects every customer. If a size does not fit after you tried it, the Wear-It Guarantee below covers you instead.
Return shipping for a change of mind or a size preference is paid by you. Original shipping charges are not refunded.
The 30-Day Wear-It Guarantee
Try your LeakFrees at home, wear them and wash them. If the size is not right within 30 days of delivery, email us at evoke-repair-kept@duck.com with your order number and the size you need. We send you the new size free of charge, and you keep the first ones. You do not send anything back.
The Wear-It Guarantee covers one size exchange per order. The new size is sent in the same quantity as the original order. It is a fit guarantee. It is not a refund for worn items.
Damaged, defective or wrong items
If something arrives damaged, has a manufacturing defect or is not what you ordered, email us within 30 days of delivery at evoke-repair-kept@duck.com. Send your order number and a photo or short video of the problem. We will send a replacement or refund you, and we pay any shipping involved.
Lost or late packages
If your tracking has not updated for 10 days, or your order has not arrived within the delivery time in our Shipping Policy, contact us. We will look into it with the carrier and send a replacement or refund you if the package is lost.
Packs
If you return unused items from a pack, we refund the price per item that you paid. That is the pack price divided by the number of items in the pack. As with every return for a change of mind or size preference, the return shipping is paid by you.
Exchanges
Unused items can be exchanged for the same item in another size or for another item of equal or lower value.
How to start a return
- Email evoke-repair-kept@duck.com with your order number and the items you want to return.
- We reply within 1 to 2 business days with the return address and instructions. Please do not send items back without contacting us first.
- Ship the items back in their original packaging. We recommend a trackable shipping method.
Refund timing
We refund to the payment method you used at checkout. Refunds are issued within 7 business days after we receive and check your return. Your bank or card issuer may need a few more days to show it.
Questions
Write to us at evoke-repair-kept@duck.com.